Privacy policy

This policy explains what information is collected on residenceveraluz.com, why, and how it is protected.

Data controller

The site is operated by the VERALUZ team. For any question about your data, use the contact page. The publisher’s full legal identity will be published at commercial launch.

Information collected

When you use the contact form or the pilot program application, we only receive the information you enter:

• name, email address, phone or WhatsApp (optional)
• property name, city, country and type, number of rooms or properties
• current management method, main problem and message
• your consent to be contacted

What we never ask for

Passwords, ID documents, banking details, sensitive information about your guests and access to your current systems.

Purposes and legal basis

Your information is used only to answer your request, arrange a demo and consider your participation in the pilot program. Processing is based on your consent, which you give by ticking the box provided.

Recipients and technical providers

Your request is sent by email to the VERALUZ team. We use technical providers:

• Cloudflare: site hosting, anti-bot protection (Turnstile) and audience measurement without advertising cookies
• Lumail: sending the internal email that contains your request

Retention

We do not store your requests in a separate database. They exist in the team’s inbox. We keep them for at most 12 months after the last exchange, unless a commercial relationship begins or you ask for earlier deletion.

Cookies and audience measurement

This site does not set advertising cookies and does not use advertising trackers. A privacy-friendly, cookie-free audience measurement may be enabled to understand general use of the site.

Your rights

You may request access to your information, its correction or deletion, and withdraw your consent at any time, by writing to us through the contact page.

Transfers and security

Our providers may process data outside your country. We limit the information requested to what is strictly necessary, protect the form against abuse and keep no access key in the browser.

Changes

This policy may change, in particular at commercial launch. The date of the last update is shown at the top of this page.